Privacy Policy

1. Data Security - Your Personal Details

When you order with Lilou et Loïc, we ask you to submit your personal details, such as name, email address, address and credit and debit card details. We also ask you to to create your own account space, whereby these details are stored and can be modified by you. This is necessary in order for us to process your order and notify you of the process and acceptance of your order. We follow a strict security procedure to conform with the UK Data Protection Legislation to protect the information we store amount you from unauthorized access or misuse. Our website uses a secure server software to protect your personal information when you place an order with us. The software encrypts the information you enter onto the Website before we receive it. We conform with the Data Protection Act 1998 and protect all information accordingly.

When you have entered your details, all the information we collect via the Website or through email correspondence with you may be used for dealing with orders, account and payment processing, to obtain credit reference checks and fraud detection.

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. These are only used to provide you with good service and makes it easier for you to shop. You can view our site without cookies.

2. How is the information about You protected internally?

We will hold your information for the sole purpose of dealing with your orders and our mailing list. Customer information access is limited to our employees who will need to access this for the sole purpose and performance of their employment. All persons employed by us sign a confidentiality agreement as part of the terms of employment.

If you need any further information about how we deal with your information, please don’t hesitate to contact us on +44 (0)845 564 1398 Mon – Fri 9am - 5pm or email at sales@lilouetloic.com

3. How do we protect your credit or debit card details on the Website?

Lilou et Loïc has a security system in place via our payment processor SagePay. For more information on Sage Pay, please visit their website www.sagepay.com. Upon purchasing through our website you will be directed to the webpage of Sage Pay who will process the payment, your payment details will not be stored on our system, we will keep your personal data but you will be required to enter your credit or debit card details every time you purchase.  Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) certified. You should feel completely at ease when purchasing from our company. We are confident that your credit and debit card information will not be accessed by anyone unauthorized to do so.

4. Fraudulent use of credit and debit cards

All credit and debit card holders are subject to validation checks and authorization by the card issuer. If your credit or debit card has been used fraudulently as a direct result of being used to buy from us on our Website we will use our best endeavors to work with your credit card company to minimize any inconvenience this may have caused you.

The risk of fraud from using your card on our website is extremely low. If your card has been lost or stolen you should notify your card issuer immediately, however if your card is used fraudulently as a direct result of being used on our website, we will work with your credit card company to assist wherever we can.

5. Mailing List

When you register for our website or make a purchase we will add your email to our mailing list. This gives you the opportunity to receive special offers and updates on new products and any sales events by email and/or post.  If you do not wish to receive offers and promotions by email you can unsubscribe here. We update our mailing list regularly, but please note that it can take up to 20 working days to remove you from the list. You can also unsubscribe by sending us an email at sales@lilouetloic.com

6. Joining Mailing List

You can join our mailing list by clicking here

7. Receiving items not requested

We may have received your details from a third party or in association with a sales event, promotional events or fairs. If you do not wish to receive information from us please let us know and we will make sure that your details are taken off our list. For this to happen, please email sales@lilouetloic.com and we will make sure your details are removed.

8. Cancelling mailing list

If you do not wish to receive offers and promotions by email you can unsubscribe here. We update our mailing list regularly, but please note that it can take up to 20 working days to remove you from the list. You can also unsubscribe by sending us an email at sales@lilouetloic.com

9. Third Party Data Protection

Lilou et Loïc will not pass on your emails address to any third party for marketing purposes or for whatever other reason. You email details will only be for our business use and relationship between Lilou et Loïc directly and you. From time to time we may send you details by post from companies whose products or services may be of interest to you and are directly or indirectly associated with Lilou et Loïc. Such information may include information or notices of advertisments or discounts via magazines or sales events hosted by third parties.

For any information on any of the above, feel free to contact our team Mon-Fri 9am – 5pm on +44 (0)845 564 1398 or email sales@lilouetloic.com